Odyssey Adventures – Booking Terms & Conditions
It is essential that you—and all members of your travel party—are familiar with the following key terms and conditions. These may apply wholly or in part to the bookings we have arranged on your behalf. If you’re organizing travel for others (e.g. a couple or a group), it’s your responsibility to ensure that everyone involved is made aware of these conditions.
Currency & Pricing
All prices are listed in Australian Dollars unless otherwise noted. Prices may change at the supplier’s discretion up until full payment is made. This may occur due to taxes, fuel levies, currency shifts, or other external factors. Odyssey Adventures may receive commissions or service fees from third-party suppliers in accordance with this agreement.
Booking Procedure
Bookings can only be made by individuals aged 18 and over who accept these terms and conditions. A deposit—or full payment where applicable—is required to secure any booking. The person making the booking confirms they are authorized to agree to these terms on behalf of all listed travelers.
Please read all product-specific terms and conditions carefully before confirming any arrangements. Once we receive your booking request, we’ll confirm it via phone or email within 24 hours. A deposit must be received within three business days. If no deposit is received by this time, the booking will automatically be canceled.
Booking Terms
Reservations are governed by the policies of airlines, accommodation providers, tour operators, and other service providers. Odyssey Adventures reserves the right to reschedule, amend or cancel trips if necessary. Where changes are made, we may substitute suppliers with others of a similar or equivalent standard.
Fares & Pricing Information
Submissions made via our website enquiry form do not guarantee fare availability or pricing. Confirmed rates are only valid once verified in writing by an Odyssey Adventures consultant and once payment is made in full. Fares, schedules, and availability can change at any time, and specific conditions may apply. A deposit secures the booking, not the price.
Accuracy of Content & Liability
While Odyssey Adventures and its partners aim to provide accurate travel information, all website content is subject to updates without prior notice. We recommend confirming key details with an Odyssey Adventures consultant at the time of booking.
Odyssey Adventures is not liable for delays, service issues, or failures caused by third parties. We do not accept responsibility for any actions, omissions, or service shortfalls from airlines or travel providers. We are not liable for losses—financial or otherwise—that arise from these circumstances.
Cancellation & Administration Fees
All cancellations must be submitted in writing. Cancellation and change fees apply once a deposit is paid. Each provider (cruise line, airline, etc.) has its own cancellation terms—please review them carefully or request details from your consultant.
Odyssey Adventures applies the following charges:
- Booking changes (when allowed): $50 per person + any supplier fees
- Cancellations before final payment: $100 per person
- Cancellations after final payment: 10% of total booking value
Refunds are subject to supplier terms and only processed once funds are returned to us. Refunds will be issued via the original payment method. Merchant fees are non-refundable. Any refunded amount will be what we receive from the supplier. If the supplier only refunds a certain amount or percentage of the booking, Odyssey Adventures is not liable for refunding the difference.
Amendment Fees
For any permitted changes to a booking, an administration fee of up to $100 per person applies, in addition to the applicable supplier’s change fees.
Service Charges
Certain bookings incur a non-refundable service fee, in addition to fees set by travel suppliers. Speak with your consultant for more details.
Sample Service Fees:
- Domestic Coach/Rail: $22
- Domestic Flights: $50
- International Flights (Economy/Business): $110
- Custom Itinerary Planning: $110
- International Rail: $30
- Hardcopy Documents: $25
- Insurance Claim Processing: from $50
- USA ESTA: $20
- Visa Assistance: $80
Travel Documentation
All travelers are responsible for ensuring they have valid travel documents, including passports, visas, and health documentation. Passports must be valid for at least six months beyond your return date. Odyssey Adventures will not be liable for any consequences of incorrect or incomplete documentation or delays due to missing documents.
Travel Insurance
We strongly recommend all travelers obtain travel insurance. Specific exclusions may apply—particularly for pre-existing conditions—so please consult with your insurer or travel advisor. If you hold alternative cover (e.g. via a credit card), we will require proof of that coverage.
Taxes & Charges
Various taxes and surcharges are included in ticket prices where applicable, but these may vary based on exchange rates or regulatory changes. Any additional taxes imposed post-booking will be payable by the traveler.
Passports & Visas
You must provide accurate passport details at the time of booking. Travel documents must match the passport name exactly. If you are not traveling on an Australian passport, please advise your consultant immediately, as additional re-entry or foreign visas may be required.
Visa Requirements
Visa requirements vary by country and are based on factors including travel purpose and criminal history. While we can assist in the application process, obtaining correct visas is ultimately the traveler’s responsibility. Additional service or courier fees may apply.
Frequent Flyer Programs
Please notify your consultant if you’re enrolled in any Frequent Flyer or loyalty programs so points can be recorded. Retain all boarding passes to help validate points after travel.
Government Travel Warnings
For information regarding political unrest, natural disasters, or government travel advisories, visit: www.dfat.gov.au. You may also register your travel plans at www.orao.dfat.gov.au. Bookings to high-risk regions are accepted at your own risk.
Third-Party Suppliers
Odyssey Adventures acts as a booking agent on behalf of third-party suppliers, including airlines, tour companies, and accommodation providers. Each supplier operates under its own terms and conditions. It’s your responsibility to review those conditions before confirming services.
Liability Limitations
Odyssey Adventures arranges travel using reputable suppliers but cannot be held responsible for denied entry to countries, flight delays, schedule changes, or any additional costs resulting from such events. By proceeding with a booking, you acknowledge and accept these limitations.
Agency Responsibility
As an independent agent, Odyssey Adventures processes bookings on behalf of customers and suppliers. We do not control supplier operations, pricing, schedules, or service standards. We are not liable for disruptions, losses, or damages resulting from supplier actions, force majeure events, legal regulations, or external circumstances.
Force Majeure
Neither party is liable for failure to fulfill obligations due to events beyond their control, including but not limited to natural disasters, government restrictions, pandemics, wars, or strikes. In such cases, the relevant supplier’s terms and conditions will apply.